Shipping Policy

All orders are dispatched daily (except for Saturday, Sunday and Public Holidays). Orders that fall on a Saturday, Sunday and Public Holidays will be despatched on the next working day.

All orders will incur a shipping fee commensurate with the size and weight of the order and the location of the delivery. The shipping fee will be advised at the time of the order and payment required will be inclusive of the advised delivery fee.

The current shipping fees are:
Regular shipping up to 5kg – $12.95
Express Post shipping up to 2kg – $14.95
Express Post shipping from 2kg to 5kg – $18.95
Regular shipping over 5kg – $12.95 plus additional fees based on weight over 5kg and location of delivery
Express Post shipping over 5kg – $18.95 plus additional fees based on weight over 5kg and location of delivery

Delivery can take between 1 to 10 days depending on the state and area that you live.

Unattended deliveries. Go Natural Foods is not responsible for any damage or theft to your order when left in the designated area that you have specified. We recommend that your delivery is brought inside and stored away as soon as possible.

As we use a third-party delivery service there may be some issues regarding delivery that are out of our control. We cannot confirm exactly when your goods will arrive, but we strive to ensure our deliveries are dispatched promptly and in good order. If there is an issue, we will work with you and the courier company where necessary.

Anyone at the delivery address that receives the order will be presumed to be authorised to receive the goods. Please ensure an accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due to providing the incorrect address.

At the time of delivery, your order will be at an appropriate temperate to ensure it is as fresh as humanly possible. Whilst Go Natural Foods will make every effort to ensure your product remains at a suitable temperate after delivery, we are no longer responsible for your order once it has been delivered.

We do not ship outside of Australia.

Free Store Pick Up

You have the option to pick up the order from our retail store at no charge. We will be in contact with you to confirm your preferred time to pick up your order so we can ensure your purchased products are ready upon your arrival. You may be asked for a copy of your order confirmation before receiving your goods. 

Go Natural Foods assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, strikes, accidents, war, embargoes, accidents, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.

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